GENERAL

A booking confirmation will be sent to the email address provided at the time of booking. If you cannot find the confirmation, it may have automatically ended up in your spam folder. If you have not received a confirmation within 24 hours, please contact us at gastservice@wallmans.com and include your booking number, name, email address, and phone number of the person who made the booking.

1. BOOKING & PAYMENT

1.1 Venue/organiser/supplier conditions
The current terms and conditions for the venue/organiser/supplier can be found on the booking confirmation or on the respective company’s website.

1.2 What are the customer’s obligations when booking?
As a customer, you are required to check the booking confirmation as soon as it is received. Any errors should be reported immediately. Any significant promises made by the booking staff must be noted in the booking confirmation to be enforceable.

1.3 Minimum age for booking
To make a booking/enter into an agreement, the customer must be at least 18 years old.

1.4 Tickets for personal use only
Tickets may only be purchased for personal use and may not be used commercially. This means that tickets may not be bought and/or resold for commercial purposes, but can be given as gifts. Tickets may not be offered in competitions or in connection with the offer of another product or service without written consent from Wallmans and/or the responsible venue/organiser/supplier.

1.5 Purchases that violate established conditions
Wallmans reserves the right to cancel a booking or purchase and to immediately suspend a customer account if the customer provides incorrect information about themselves or otherwise violates or attempts to circumvent Wallmans’ ticket purchase terms and conditions. An administrative fee will be charged for cancellations made for these reasons. Wallmans may also decide not to refund the ticket price paid.

1.6 When does a ticket booking become binding?
For payments made by credit/debit card/gift card/Swish: A ticket booking can be cancelled until payment has been made. The provisions of the Distance and Doorstep Sales Act (2005:59) regarding the right of withdrawal do not apply to the purchase of event tickets. Once payment has been made, the customer is bound by their purchase and waives the right of withdrawal. Lost tickets will not be replaced.

For payments via Swedbank Pay: A ticket booking is binding once the purchase is confirmed on Wallmans.se or by phone. The provisions of the Distance and Doorstep Sales Act do not apply to the purchase of event tickets. Once payment has been made, the customer is bound by their purchase and waives the right of withdrawal. Lost tickets will not be replaced.

For payments by e-invoice or paper invoice: A ticket booking is binding once the purchase is confirmed on Wallmans.se or by phone. The provisions of the Distance and Doorstep Sales Act do not apply to the purchase of event tickets. Once the customer has confirmed the purchase, it is considered binding and the customer waives the right of withdrawal. Lost tickets will not be replaced.

1.7 When does the booking of other services, beyond tickets to a performance, become binding?
For terms and conditions regarding when the booking of accommodation, transport, and/or other associated products and services becomes binding, please refer to the terms of the respective venue/organiser/supplier.

1.8 When and to whom should payment be made?
For a booking to be confirmed, payment must be made by the specified payment date to the recipient indicated on the booking confirmation.

1.9 Payment methods
Wallmans offers the following payment methods for bookings made via the ticket system Tickster:

• Credit Card – pay with Visa or Mastercard. Free of charge, no additional fees.
• Gift Card – pay with a received gift card. Free of charge, no additional fees.
• Swish – pay with the Swish app on your mobile phone. Free of charge, no additional fees.
• Swedbank Pay – no need to have an account or card with Swedbank. No account creation required to log in to Swedbank Pay. All you need is your BankID. The terms of the payment service apply.

1.10 Regarding Invoice and Instalment Payments via Swedbank Pay
For such purchases, the venue’s/organiser’s/supplier’s claim is transferred to Tickster AB, which in turn transfers it to Swedbank Pay. Payment must be made to Swedbank Pay according to the details on the invoice, in the Swedbank Pay app, or as otherwise informed by Swedbank Pay.

2. REBOOKING & CANCELLATION OF TICKETS TO PERFORMANCES

Purchased tickets are non-refundable. For rebooking or cancellation of all or part of a booking, please refer to the terms of the respective venue/organiser/supplier. Event insurance applies to one ticket at a time. The insurance is purchased in conjunction with the ticket purchase and cannot be added later.

2.1 mySafety Event Insurance
The following terms apply to event insurance purchased via Wallmans’ own online shopping cart. Event insurance is offered to customers for certain selected performances and venues. The insurance is provided by mySafety Försäkringar AB, org. no. 556522-0612, and is brokered by Wallmans. The insurance is subject to the terms and conditions outlined in the full terms and conditions for mySafety event insurance. Additionally, if a responsible venue/organiser/supplier is forced by law, regulation, etc., to limit its guest capacity, leading to the cancellation of the performance/event, the ticket price will be refunded.

3. CANCELLATION TERMS FOR ADDITIONAL SERVICES

3.1 Terms for travel bookings
Train and flight bookings can only be made via Wallmans partners’ own booking function. The purchase/booking becomes binding as soon as confirmation is received. These terms apply from that moment, regardless of whether the train or flight has been paid for in full, partially, or not at all. The customer is responsible for immediately checking that the dates, destination, number of people, and times are correct. Any errors should be reported immediately to the train or airline. Note that Wallmans does not compensate the traveller for travel in case of event cancellation.

3.2 Terms for goods sold via Wallmans’ e-commerce
For the order of goods such as CDs, DVDs, posters, idol cards, programmes, and similar items, the Distance and Doorstep Sales Act applies. Read more at Konsumentverket.se.

4. OTHER

4.1 Cancelled events or transport
The customer is responsible for checking that the booked performance, transport, or similar is not cancelled or rescheduled. In the event of a cancellation or rescheduling, the customer should immediately contact the responsible venue/organiser/supplier. It is the venue/organiser/supplier who is responsible for issues such as rebooking to another performance or ticket refunds. In some cases, Wallmans, on behalf of the organiser, will refund tickets for cancelled performances. If the venue/organiser/supplier charges an administrative fee for the refund, it will be deducted at the time of the refund.

4.2 Errors at the time of delivery
Errors that occur at the time of delivery of booked events, transport, and/or other products and services should be reported immediately. This should be done primarily to the hotel, the venue’s box office, or the maître d’, depending on the nature of the error. If the customer fails to seek rectification and thereby does not give the hotel/venue/organiser/supplier the opportunity to correct any deficiencies, the customer cannot later claim compensation. If the customer is still not satisfied with the compensation, this should be handled according to the respective hotel/venue/organiser/supplier’s terms.

4.3 Obstacles due to force majeure
If the event cannot be held due to an obstacle beyond the control of the organiser/venue/supplier, which could not reasonably have been foreseen at the time of the agreement and whose consequences could not reasonably have been avoided or overcome, the organiser/venue/supplier is free from refund, liability, or other consequences. The same applies if a performance is cancelled due to reasons attributable to someone engaged by the organiser or another in a preceding stage.

4.4 Particularly regarding obstacles due to pandemics
The organiser/venue/supplier has the right to cancel and/or reschedule the time of the performance/event due to circumstances caused by pandemics (regulations, laws and decrees, illness, etc.). If the performance/event is cancelled, you are entitled to a full ticket refund. The same applies if the performance/event is rescheduled by more than 13 months.

4.5 Legal and price changes outside Wallmans’ control
Wallmans reserves the right to changes in law and price changes beyond the control of Wallmans, as well as the organiser’s/venue’s/supplier’s control. We reserve the right for technical problems and price errors beyond our control, as well as the organiser’s/venue’s/supplier’s control, and reserve the right to contact the customer within 72 hours on weekdays for any changes to the booking. In cases where money has been debited from a card or bank account, it may take several banking days before the money is available in the account again. Please note that this is the bank’s policy and not something we can influence.

4.6 Personal data handling and cookies
Read the full terms and conditions regarding the handling of personal data and cookies. You also guarantee that all information you provide is correct.

4.7 Identity check/credit check
We reserve the right to conduct an identity check/credit check.

4.8 What happens if the customer and organiser/venue/supplier do not agree?
The customer is encouraged to first contact the organiser/venue/supplier with any complaints. If the parties cannot agree, the customer can contact the National Board for Consumer Disputes.

4.9 About digital performances/events
These terms also apply to digital performances/events, i.e., performances/events provided online. By purchasing access to such a service, you agree not to record, download, distribute, or make the performance/event available to the public. You are also responsible for having the necessary technical equipment and connection with sufficient capacity.

Wallmans Revision 2024-03-22